FAQs ( Questions/Answers )
We offer a 15-days return on All of our products. Items must be in their original condition and packaging. For more information, please refer to our Returns & Exchanges policy.
- Ensure your debit or credit card is linked to your PayPal account and enabled for international transactions.
- During checkout, enter your card credentials in the Debit and Credit Cards section on the PayPal payment page.
- If the payment doesn’t go through, click on Try Again and select the option to pay through your card via PayPal again.
- Double-check your billing details and card information, including the expiration date and CVV code, to ensure everything is accurate.
- If the issue persists, contact PayPal support or reach out to our customer support team. We’re here to assist you in completing your purchase smoothly!
We understand the importance of time. Our standard delivery time for orders in the EU and USA is typically 8-15 business days. However, please note that this timeframe may vary slightly depending on your location and the availability of products. For more information, please refer to our Shipping policy.
Once your order has been dispatched, you will receive a tracking number via email. You can use this number to track your shipment through our Order Tracking page or directly on the carrier’s website.
Currently, we accept payments via PayPal and major debit and credit cards. At this time, other payment options are unavailable for this time. We are working to improve and expand our payment services and will update, as soon as possible.
If you need to update your shipping address after placing an order, please contact us at info@luxirich.com as soon as possible. Provide your order number and the new shipping address in your message. We will make every effort to accommodate your request if the order has not yet been processed for shipment. Please note that once an order is in the shipping process, we may be unable to make changes. I appreciate your understanding.
We strive to provide our customers with excellent quality products, therefore if you recognise what you believe is a faulty product, please get in contact with us at info@luxirich.com or contact@luxirich.com as soon as possible
We will be in contact with you as soon as possible and assess the issue. Please see our Refund Policy for more information.
Yes, you can! You can ship Luxirich products as gifts when you enter the address of the lucky recipient in the ‘shipping’ address and your address as the ‘billing’ address. *Please note: We can’t include custom messages in the package because we may use external fulfillment partners.
We’re here to help! For all inquiries, please reach out to us at [contact@luxirich.com]. Whether it’s corporate matters, partnership opportunities, media inquiries, copyright questions, or general questions, our team is ready to assist you. We aim to respond within 24 hours!
For single-product inquiries, bulk order requests, or out-of-stock requests, please fill out the form at https://luxirich.com/contact/product-enquiry.
To subscribe to our newsletter, simply enter your email address in the subscription box at the bottom of our website. You’ll receive updates on new products, exclusive offers, and more!
Yes, we offer gift cards! You can purchase them directly from our website, and they can be redeemed easily on any future order.
Yes, we offer international shipping! Please check our shipping policy on our website for more details about countries we ship to and associated fees.
We love hearing from our customers! Please send your feedback or suggestions to [contact@luxirich.com]. Your input helps us improve our products and services.
Yes, many of our products come with a warranty. Please check the product details and our refund policy on our website for specific information.
Password reset emails may be delayed by up to 3-5 minutes for security reasons. Please check the following:
- Your primary inbox
- Updates or Promotions folders
- Spam or Junk folder
If you still haven’t received the email, ensure the following:
- You’re entering the correct email address associated with your account.
- You already have an existing account on our website, luxirich.com.
Once verified, try requesting a password reset again. If the issue persists, feel free to contact our support team for assistance.
To stay updated on our latest promotions and new arrivals, subscribe to our newsletter at the bottom of our website and follow us on social media!
To stay updated on our latest promotions and new arrivals, subscribe to our newsletter at the bottom of our website and follow us on social media!
If you encounter any issues while using our website, please report the issue at https://luxirich.com/contact/report. Your feedback helps us improve the user experience!
